Why is Maintmaster Intelligence (MI) onboarding taking so long?
MI onboarding may take longer than expected due to high system load and the time required to process all files. Access to the MI portal may be temporarily unavailable until onboarding is complete.
When to use this?
This article is useful when:
- MI onboarding takes a long time to reach 100%.
- Onboarding appears stuck on the last few files.
- The MI portal is inaccessible after an update.
- A 502 Bad Gateway error appears when accessing MI.
Why does onboarding take so long?
During onboarding, MI processes all files stored in the system, including PDFs and other documents. This process can take time, especially when many customers are activating MI simultaneously.
High system load may cause onboarding progress to slow down or appear stuck, even when only a few files remain.
Troubleshooting
Onboarding is stuck or progressing slowly
High system load can slow down file processing, particularly when multiple customers are activating MI simultaneously.
Solution: Allow additional time for onboarding to complete. MI needs to process all files before onboarding is finished.
I cannot log in to the MI portal
After an update, MI must process all files before portal access becomes available.
Solution: Wait until file processing is complete, then try logging in again.
I receive a 502 Bad Gateway error
This error may occur during temporary service disruptions.
Solution: Try accessing MI again after the service has been restored. If the issue persists, contact Maintmaster Support.