Incorrect filter settings
Check that the response filter in configured in the correct way.
Wrong responsible person
Depending on the selection’s setup, the job might only be visible to the user assigned as Responsible.
How to fix it:
Right-click on the selection and choose "Edit".
Incorrect conditions
Review the selection’s conditions to make sure the job isn’t excluded by filters such as Status, Date range, or Group.
How to fix it:
Right click on the selection, choose "Edit", then go to the conditions tab.
Incorrect Roles
Verify that the user has the correct role and access to the proper selections.
How to fix it:
To update the user’s role, open their person card, navigate to the "User Settings" tab, and modify the role as needed.
The job is closed or completed
Closed jobs are not shown in selections for active jobs.
Tip
If the issue persists, try searching directly for the job name or number in Super Search to verify that it exists.