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How do I set up SSO/AD to MaintMaster?

This article explains how to enable and configure Active Directory (AD) authentication for MaintMaster. By setting up SSO/AD, your users can log in to MaintMaster using their existing Microsoft AD accounts.

To enable SSO/AD for MaintMaster, you must first ensure that your Global Azure administrator is both invited as a user to MaintMaster and assigned the Solution Administrator role in the MaintMaster portal.

  1. Notify us when you’re ready to activate the feature so your domain can be whitelisted.

  2. Once whitelisted, the solution administrator will see a button on their “My Account” page in the MaintMaster portal. Clicking this button opens a new Microsoft window to connect MaintMaster to your domain. If a regular user does not have permission to authorize the application on behalf of your organization, the Global Azure administrator must log in.

  3. Next, open the MaintMaster launcher and sign in with the same account used to enable SSO/AD. Another Microsoft window will appear to finalize the connection. Again, the Global Azure administrator must log in if a regular user cannot approve the application.

  4. When everything is set up, all users with that domain in their email will be prompted for their AD password when logging into MaintMaster.

Additional Details

  • SSO/AD applies to all users who have an email address in the whitelisted domain, even across multiple MaintMaster systems.

  • Newly invited users confirm their MaintMaster accounts with AD and must accept the MaintMaster terms of use.

  • Deactivating the AD connection can take up to one business day. If you want to test this first, set up a test domain.

  • Users still enter a password when logging into MaintMaster.