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Why do I get the error "An unespected server error occurred" in the app?

If you are trying to complete a job in the app and receive this error message:

 

error 1

 

The issue may occur if the job has planned time assigned to a group, while the system setting “Convert all planned time to reported time” is enabled.

This combination is not supported. Planned time must be assigned to an individual user instead of a group in order to complete the job.